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Home > Support > Modules > Members
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This page provides support and answers about the Willco Members Module.
To read about the full list of features, click here.
Calculate Number of New Subscriptions
If you want to work out who has subscribed to your community since a particular date (or between two dates), then use the following procedure:
1. Request a backup of your database (or sub-set, using the filter) to be sent by email as an attached CSV file. To do this visit: Home; Administration; Member details; Send back by email.
2. Upon receipt, open the file in Excel and sort by the 'Registered' field.
3. Use the Willco Timestamp utility to convert the timestamps into readable date entries. The utility is at:
http://www.willco.com/support/timestamp.htm
Having a backup sent in this way makes it possible to use the powerful manipulation and reporting features of a spreadsheet program like Excel.
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Duplicate Subscriptions
If you have a subscription form on your Web site, allowing subscribers to sign-up to your email newsletter(s), then the questions arises about what should happen if a subscriber comes back and subscribes again, using the same email address.
With our original list hosting system, the new details would simply be added to the old details. So, if the customer originally subscribed to the 'plain text' version of your newsletter, say, and then subscribed again to the 'html' version, then they would then have two subscriptions. Changes to 'member details fields' (e.g. first_name, last_name) were overwritten.
This was corrected in the new Willco Modules system, which was a major step forward: when someone now signs up for the first time, they are assigned a password; if they try to subscribe again using the same email address, then they are asked to login (and offered the chance to be emailed their password if they don't know what it was).
However, we have discovered that some community operators do not want their members to be prompted to login if their email address already exists -- they want the subscriber simply forwarded to the 'thank you' page.
So, Willco Support can now change this setting for you. The default setting for all communities is that re-subscribers will be asked to login. However, if you want them to be forwarded to your 'thank you' page (with no action taken) then send us an email and we will change the setting.
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Deleting or Flagging Members
When deleting members from your database there are actually two ways that this can be done:
1. Flag
When you use the 'Flag' method to delete a member in your database, their entry is not actually removed from the database. A deletion timestamp is added to their membership record and they are not shown in your Member Filter (unless you click the 'Show deleted members' option when creating a filter).
The advantage of flagging members as deleted is that you can work out the 'churn rate' for your database -- the number of member deletions over a specified period as a percentage of the number of people who have joined.
The disadvantage of flagging deleted members is that they remain in your database and so in theory you could contact them again against their wishes.
2. Delete
When you click to delete a member, their record is fully removed from the database. This is not reversable.
The advantages/disadvantages are the opposite as for the 'Flag' method of removal -- you cannot work out the churn rate, but there is no chance of you contacting them again.
How do you know what your setting is?
If you click on a member in your Member Filter, you will see a pop-up box. Click on the 'Delete' tab at the top of the pop-up window. You are offered either to 'Flag' or 'Delete' the member.
How do you change your setting?
The Flag/Delete setting can only be changed by Willco Administrators. If you wish to change your setting (or find out more) then please
contact us
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Allowing Members To Delete Their Own Account
As you know, members of your community can delete their own account by visiting your community homepage, clicking on 'Member Details', then 'Delete My Account'.
However, you may not wish to allow members to delete their account. For instance, if you store additional information against their account (e.g. a paid subscription to a publication) then this information will be lost when the account is deleted.
Willco Administrators have access to an option for your community, whereby we can 'allow' or disallow' members to delete their own account. The default is 'allow'.
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Pop-up Blockers and the Members Module
Some 'pop-up blockers' are causing a problem with deleting members in the Member Filter. This appears as:
- click on a member in the Member Filter
- click on the 'Delete' tab
- choose to Delete the member
- the pop-up window disappears and you can't confirm that you wish to delete the user.
To get around this, hold down the CTRL key when first clicking on the user's email address in the Member Filter. Otherwise, turn off the pop-up blocker (or turn it off specifically for pages on the Willco server).
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Members changing their own password
Until now, all members of your community have been able to login and change their account password.
We have now made it possible to disable this feature, and ask that requests to change passwords be sent to your community's administrator instead.
The default setting is to allow members to change their passwords. To change this setting, send an email to support@willco.com
This information is also available on the 'Community Settings' page within 'Administration', for future reference.
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